Refund policy

30-day returns

You may request a return within 30 calendar days of delivery. For a change-of-mind return, your mitt must be unused, clean and in its original condition, with all included parts. Please include your order number or other proof of purchase.

How to start a return

Email WagloPetCo@gmail.com with your order number and the reason for your return. We will provide instructions and our Canadian return address. Please contact us before sending an item back; do not send it to the supplier or the address on the parcel.

Return shipping

You pay return postage for change-of-mind returns, including any applicable cross-border return charges. We do not charge a restocking fee. Use a tracked service and keep your proof of postage.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible with your order number and a description of the problem. Clear photos can help us resolve it. We will arrange an appropriate replacement or refund and cover necessary return shipping for an issue caused by us or the product. You do not need to buy return postage before contacting us.

Refunds

We will inspect returned items and email you the outcome. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or payment provider may take additional time to post the credit. Contact us if you have not received an approved refund.

Cancellations and exchanges

For a cancellation or address change, email us as soon as possible. Changes may not be possible once processing or dispatch has started. For a change-of-mind exchange, request a return and place a new order separately.

This policy does not limit any rights or remedies you have under applicable consumer law. Conditions for change-of-mind returns do not exclude remedies for faulty or misdescribed goods.